Why do you offer a one-off assessment session?

1point's belief is that there is no single therapy or approach that will meet everyone's needs at all times.  Although we know there are key difficult issues which regularly motivate people to seek support, we also appreciate that every client is unique and that their individual needs should be recognised.

Our assessors are trained therapists with a wide range of personal and professional experience.  It is vitally important to us that you are involved in making decisions about what support you require.  We will listen to your concerns and will not tell you what to do.  We aim to provide you with different options, but the final choice is always yours.

A talking therapy is not always the most appropriate course of action.  An assessment appointment may point you towards a different approach to help with your current issues.  If this is the case our helpdesk team may be able to signpost you to agencies offering practical support.

“[the assessment] was thought provoking, insightful, friendly and encouraged me to converse about difficult personal topics.  This meeting was extremely productive.

1point client feedback, May 2018

How do I make an assessment appointment?

Important Note:  If your GP or healthcare worker has recently recommended you contact an IAPT (Improving Access to Psychological Therapies) service in Bolton, you should in the first instance call the NHS's Single Point of Access service on:

01204 483101

1point works in partnership with Greater Manchester Mental Health NHS Foundation Trust (GMMH), to help increase access to talking therapies in Bolton.  You can request to be referred to 1point if you choose at this stage.  When we receive your details from GMMH we'll get in contact with you to arrange an assessment appointment if necessary.

Additionally we offer a range of extra therapeutic services (such as bereavement and relationship counselling), that may be accessed directly.  Check on our Silverwellbeing Services Page or contact us to find out more.

You can choose whether to visit us at Silverwell House or complete your assessment by telephone.

How long will the assessment take?

Usually about 50 minutes, but please arrive 10 to 15 minutes before your appointment so we can make sure that we've got all the information we need to help you make a decision.

“I felt I was listened to by the counsellor and other staff were warm and friendly.

1point client, April 2018

Can I bring someone with me to the appointment at Silverwell House?

It's our experience that your session will be more productive if you can talk directly to your Assessor on your own.  If you would like to bring a friend or family member to this initial meeting we have a very comfortable reception area where they can wait for you.  An exception to this would be if you require a translator or signer for interpretation purposes, or are considering relationship counselling with your partner.

How long will I have to wait for an assessment appointment?

We aim to see new clients within 28 days of you first making contact with 1point.  Please remember that 1point is not an emergency or crisis service.  If you need urgent advice click here.